Refund policy
TVESA Refund & Return Policy
Because Your Trust Deserves Care
At TVESA, we believe wellness begins with honesty, transparency, and care. Every bite we create is made to nourish your body and uplift your spirit — and we want your experience with us to feel just as wholesome.
Why We Do This
Your trust is the heart of TVESA. While we ensure that every product reaches you in perfect condition, we understand that sometimes things don’t go as planned. Our refund and return policy exists to make sure you always feel valued, respected, and supported.
How We Make It Right
- We accept return/refund requests within 7 days of delivery
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We offer refunds or replacements only in cases where the product is damaged, defective, expired, or incorrect at the time of delivery.
- Products must be unopened and unused due to food safety regulations
- Damaged or incorrect items: send a photo to [your email] within 24 hours of delivery — we'll replace or refund immediately
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We accept return/refund requests within 7 days of delivery
Non-returnable items
- Opened food products (for hygiene reasons)
- Items purchased on sale
Refund Process
- Approved refunds are processed within 5-7 business days to the original payment method
- COD orders will be refunded via bank transfer
To help us process your request smoothly, please share clear photos or videos showing:
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The product issue (damage or defect)
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The original packaging – including the outer box, shipping label, and inserts
Our quality team will review your request within 1 business day.
If your claim is verified, we’ll send you a replacement or issue a refund of up to ₹500, depending on the situation.
What You Need to Do
To initiate a return or refund request, please contact our support team:
Phone/WhatsApp: +91 9511118789
Email: support@tvesa.com
Your wellness and trust mean everything to us.
We promise to resolve your issue with care and speed — the TVESA way.