Refund policy

TVESA Refund & Return Policy

Because Your Trust Deserves Careย 

Atย TVESA, we believe wellness begins with honesty, transparency, and care. Every bite we create is made to nourish your body and uplift your spirit โ€” and we want your experience with us to feel just as wholesome.


Why We Do This

Your trust is the heart of TVESA. While we ensure that every product reaches you in perfect condition, we understand that sometimes things donโ€™t go as planned. Our refund and return policy exists to make sure you always feel valued, respected, and supported.


How We Make It Right

  • We accept return/refund requests within 7 daysย of delivery
  • We offerย refunds or replacementsย only in cases where the product isย damaged, defective, expired, orย incorrectย at the time of delivery.

  • Products must beย unopened and unusedย due to food safety regulations
  • Damaged or incorrect items: send a photo to [your email] within 24 hours of delivery โ€” we'll replace or refund immediately
  • We accept return/refund requests withinย 7 daysย of delivery

    ย 

    ย Non-returnable items

    • Opened food products (for hygiene reasons)
    • Items purchased on sale

    Refund Process

    • Approved refunds are processed withinย 5-7 business daysย to the original payment method
    • COD orders will be refunded via bank transfer

To help us process your request smoothly, please share clearย photos or videosย showing:

  1. The product issue (damage or defect)

  2. Theย original packagingย โ€“ including the outer box, shipping label, and inserts

Our quality team will review your request withinย 1 business day.
If your claim is verified, weโ€™ll send you aย replacementย or issue aย refund of up to โ‚น500, depending on the situation.


What You Need to Do

To initiate aย return or refund request, please contact our support team:

๐Ÿ“žย Phone/WhatsApp:ย +91 9511118789

๐Ÿ“งย Email: support@tvesa.com

Your wellness and trust mean everything to us.
We promise to resolve your issue with care and speed โ€” the TVESA way.ย